Dynamic Cold Therapy Round Inflatable Spa (chiller sold separately)

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@pulsesauna.com

Your shipment will be delivered with a lift gate on board the delivery truck which will easily lower the shipping crate slowly and safely into your driveway. The delivery company will not bring the sauna inside your residence.

Residential Delivery Service

Residential delivery is a standard service that we provide which delivers the sauna shipment directly to your residence.

When your sauna is delivered, the purchaser of the unit must be present for the delivery. The purchaser is required to inspect the packaging for damage, torn boxes, or holes in any of the packaging. Do not sign the delivery receipt until you are 100% sure that the product you received is in good condition. Damage that is noted will be covered by our warranty policy. Damages that are reported later with no exemptions on the delivery receipt will not be covered. The packages must be opened within 3 days of receiving them to ensure the product is in good condition. If damage is found internally with no damage to the outside of the box, call Pulse Sauna at 914-500-8046 right away to report the issue. Any type of internal damage must be reported within 3 business days of delivery in order to be covered.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to sales@pulsesauna.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All canceled orders are subject to a 3% processing fee whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for all shipping related charges including shipping the item to your delivery address and return shipping costs (even if free shipping was indicated on your original order). Refunds will only be issued to the original credit card that you used when placing your order.

Return Policy By Manufacturer:

SunRay Saunas: 

You can return any SunRay Saunas item purchased within 30 days from the shipping date (when it leaves the warehouse) if the item is brand new and uninstalled. The item should be in its new and original condition (including: packaging, manuals, accessories, original crate, etc.). Refunds will be processed within 3 business days from the time the return is received at our warehouse. 

Due to the high risk of damage when shipped back to our location, you must package the product the same way you received it including any shrink wrap, tape and form. This will help prevent damages back to us. Damaged packages shipped back to us due to poor packaging may result in a restocking fee of up to 25%.

The customer must pay all costs related to original shipping and return shipping even if shipping was free. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee, return shipping fee, and less a restocking fee of 15%.

Golden Design Saunas:

All Golden Design Sauna products can be returned within 30 days of receipt and must be in new condition and with the original packaging. 

Returned products must be sent back with their original packaging and have all of the parts and components that they came with. For items fulfilled via freight shipping, you may be required to place the item(s) on the pallet provided upon delivery. You'll need to provide evidence the item(s) are in a returnable condition by sending photos to sales@pulsesauna.com. We'll be using these photos to validate your item are in an acceptable condition for return shipping via freight.

The customer must pay all costs related to original shipping and return shipping (even if shipping was free at checkout). After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping cost, return shipping cost, and upon receiving the returned item, it'll be inspected to determine if a restocking fee is applied. If applied, the restocking fee is 25% of the original item(s) order value (value does not include discounts provided).

Returns must be accompanied with an RMA number. Please contact us in order to have one generated.

As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.

It is the customers' responsibility to confirm the product will comply with their state, county, or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require.